Cancellation Policy

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At Freshly Plum Skincare, we value our clients and strive to provide a personalized experience for each appointment. We kindly ask that you review our cancellation policy below to ensure we can accommodate all clients effectively.

 

Appointment Cancellations & Rescheduling

• We require at least 24 hours' notice for any appointment cancellations or rescheduling requests.

• Cancellations made within less than 24 hours of the appointment time will be subject to a 50% charge of the scheduled service.

• No-shows (failure to arrive without notice) will be charged 100% of the scheduled service and may require a deposit for future bookings.

 

Late Arrivals

• If you arrive more than 15 minutes late, we may need to adjust or reschedule your service out of respect for other clients. The full-service fee may still apply.

 

Membership & Package Cancellations

• If you have a membership or prepaid package, cancellations must be made at least 7 days before the next billing cycle to avoid additional charges.

• No refunds are provided for partially used memberships or packages.

 

Emergency Considerations

 

We understand that emergencies happen. If you have a sudden illness or unforeseen circumstance, please reach out as soon as possible, and we will do our best to accommodate your situation.

 

How to Cancel or Reschedule

 

To cancel or modify your appointment, please contact us via:

 [Your Business Phone]

 [Your Business Email]

 Online Booking System (if applicable)

 

By booking an appointment with Freshly Plum Skincare, you acknowledge and agree to our cancellation policy.

 

Thank you for respecting our time and business—we appreciate you!