Membership Guidelines
We are committed to providing exceptional skincare experiences through our membership program at Freshly Plum Skincare. We understand that circumstances change, so we've outlined our Membership Cancellation Guidelines to ensure a smooth process.
Cancellation Guidelines & Rules
Cancellation Notice
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Members are required to submit a written cancellation request at least 7 days in advance to avoid being charged for the following month. Cancellations can be sent via email to hello@freshlyplum.com or submitted in person at our studio. Membership fees are non-refundable, which includes unused services and partial months. If Freshly Plum needs to cancel a membership due to policy violations, no refunds will be provided. example, failure to attend an appointment or not canceling 24 hours in advance. Booking an appointment is an agreement you have read our cancellation policies and agree.
Minimum Commitment requirement
Memberships necessitate a commitment of three months before is allowed. If a member chooses to cancel before completing the minimum term, an early termination fee will be charged, amounting to half of the monthly membership fee. If you cannot attend your monthly appointment for any reason, you may transfer it to a friend or family member, who will incur a $25 administration fee. notify us at least 24 hours in advance.
Final Billing & Service Usage
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Memberships will remain active until the end of the current billing cycle after cancellation is finalized. Any unused services or benefits must be utilized before the membership expires, as they do not roll over or transfer.